Frequently Asked Questions
Everything you need to know about your Shelly electronics experience.
What kind of warranty comes with my electronic devices?
All Shelly products come with a standard 24-month manufacturer warranty that covers technical defects and hardware malfunctions.
How long does shipping take for latest gadget releases?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 24-48 hours depending on your location.
What is your return policy for opened electronics?
We offer a 30-day return window. If the box is opened, a small restocking fee may apply, and the item must be returned with all original cables and accessories.
Are your products compatible with smart home ecosystems?
Yes, most Shelly electronics are designed to integrate seamlessly with major platforms including Amazon Alexa, Google Home, and Apple HomeKit.
Do you offer technical support for setup and installation?
Absolutely. Our dedicated tech team is available via live chat and email from 9 AM to 6 PM EST to help you configure your new devices.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and specialized financing options like Affirm and Klarna to make your tech purchases more affordable.